Re: Billing problem with 2.2.39
Dale E. Reed Jr. ( (no email) )
Tue, 30 Dec 1997 15:38:54 -0800
Ronnie D. Franklin wrote:
>
> No one other than I have the security to change the Expiration Date and I did not change it!!
>
> But maybe I did not explain it well enough...
>
> 1. Customer setup in Emerald with an Expiration date of 12/10/97
> 2. Customer setup on 6 months pay
> 3. Customer invoiced for 6 months
> 4. Customer sent in check for 12 months
> 5. 6 month invoice voided and then deleted
> 6. Customer reinvoiced for 12 months on 12/16/97
> Did not look at every invoice that day for accuracy, but the
> invoice says 6/10/97 - 6/10/99
> 7. Customer payment posted on 12/16/97
> 8. Customer new expiration date advanced to 6/10/99
>
> I believe that I followed all steps correctly.. Now what went wrong!!!!!!!!!!
To me it sounds like the 6 month invoice was paid, and then void.
-- Dale E. Reed Jr. (daler@iea.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.iea-software.com