Re: tech support (Was RE: 56K / X2 pricing)

Mike ( (no email) )
Tue, 17 Jun 1997 08:52:10 -0400

The cost per copy was $3.99 but they add a $20.00 feee to every order of
any size.

To customize for each site you would have to assign a unique ISP code to
each site.

----------
> From: Jason Hess <jjhess@laf.cioe.com>
> To: ntisp@emerald.iea.com
> Subject: Re: tech support (Was RE: 56K / X2 pricing)
> Date: Monday, June 16, 1997 4:27 PM
>
> Mike wrote:
> >
> > I got an eval of Internet Training's CD
> >
> > It's good in the respect that Mac, Win 3.x and Win 95 software is all
on
> > one cd.
> > You don't have to duplicate CD or diskettes then worry if one is bad.
> > The setup couldn't be easier, all the user has to do is enter a unique
code
> > for the ISP, their username and password, then drag and drop the
software
> > they want installed. It sets up email, dns, DUN all in one step.
> >
> > Now for the bad part:
> >
> > ITC is just distributing freeware/shareware that they download and burn
> > onto cd, so your users would have to register the shareware parts, if
> > needed. Internet Explorer is not generic its branded to ITC.
> >
> > But for the most part I feel its worth it for now, I just ordered 25
copies
> > to try.
> >
> > Mike Kuzenko
> > NetDotCom Internet Services
> > 330-369-3617
> > mikek@netdotcom.com
> > ----------
> > > From: Rick Kunze <rkunze@colusanet.com>
> > > To: ntisp@emerald.iea.com
> > > Subject: tech support (Was RE: 56K / X2 pricing)
> > > Date: Monday, June 16, 1997 4:52 PM
> > >
> > > FWIW, I charge a fee to re-setup a user's screwed up box . . . (No
pun
> > > there :) the SAME fee I charge to do it the first time. Also, upon
sign
> > > up, I give printed instructions to the customer, that walks them
through
> > > the setup, so that when they _do_ screw things up (which they all do
> > > inevitably) they have the instructions they need to do the job over
> > again.
> > > (Dial up Networking, Explorer & Eudora instructions)
> > >
> > > This seems to work well. Some ppl though, are happy to pay me to set
> > them
> > > up again. (In some cases, over and over!)
> > >
> > > Additionally, the "tech support" issue seems to me, to only be a
problem
> > > with new sign-ups. For the most part anyway.
> > >
> > > JOOC, has anyone tried the CD being pushed by "Internet Training
Corp?"
> > Is
> > > it worth the money?
> > >
> > > Rk
> > >
> > >
> > > ******************************
> > > *** Rick Kunze ***
> > > *** CEO, ColusaNET ***
> > > *** Colusa, California ***
> > > *** rkunze@colusanet.com ***
> > > ******************************
> > >
> > >
> > > ----------------------------------------------------------
> > > NTISP Mailing List listserver@emerald.iea.com
> >
> > ----------------------------------------------------------
> > NTISP Mailing List listserver@emerald.iea.com
>
> I believe I have heard great things about this setup. Out of
> curiousity, how much per copy? In addition, we have 20 POP sites and are
> adding by the month. Each usually has their own phone number as well
> as DNS servers, news server, and mail server; how much of a pain would
> that be with this setup?
>
> Thanks in advance,
> Jason Hess
> CIOE Corporation
>
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