Thanks
Rhys
----
From: Mike <mikek@netdotcom.com>
To: ntisp@emerald.iea.com
Date: Tuesday, June 17, 1997 9:01 AM
Subject: Re: tech support (Was RE: 56K / X2 pricing)
>The cost per copy was $3.99 but they add a $20.00 feee to every order of
>any size.
>
>To customize for each site you would have to assign a unique ISP code to
>each site.
>
>
>
>----------
>> From: Jason Hess <jjhess@laf.cioe.com>
>> To: ntisp@emerald.iea.com
>> Subject: Re: tech support (Was RE: 56K / X2 pricing)
>> Date: Monday, June 16, 1997 4:27 PM
>>
>> Mike wrote:
>> >
>> > I got an eval of Internet Training's CD
>> >
>> > It's good in the respect that Mac, Win 3.x and Win 95 software is all
>on
>> > one cd.
>> > You don't have to duplicate CD or diskettes then worry if one is bad.
>> > The setup couldn't be easier, all the user has to do is enter a
unique
>code
>> > for the ISP, their username and password, then drag and drop the
>software
>> > they want installed. It sets up email, dns, DUN all in one step.
>> >
>> > Now for the bad part:
>> >
>> > ITC is just distributing freeware/shareware that they download and
burn
>> > onto cd, so your users would have to register the shareware parts, if
>> > needed. Internet Explorer is not generic its branded to ITC.
>> >
>> > But for the most part I feel its worth it for now, I just ordered 25
>copies
>> > to try.
>> >
>> > Mike Kuzenko
>> > NetDotCom Internet Services
>> > 330-369-3617
>> > mikek@netdotcom.com
>> > ----------
>> > > From: Rick Kunze <rkunze@colusanet.com>
>> > > To: ntisp@emerald.iea.com
>> > > Subject: tech support (Was RE: 56K / X2 pricing)
>> > > Date: Monday, June 16, 1997 4:52 PM
>> > >
>> > > FWIW, I charge a fee to re-setup a user's screwed up box . . . (No
>pun
>> > > there :) the SAME fee I charge to do it the first time. Also, upon
>sign
>> > > up, I give printed instructions to the customer, that walks them
>through
>> > > the setup, so that when they _do_ screw things up (which they all
do
>> > > inevitably) they have the instructions they need to do the job over
>> > again.
>> > > (Dial up Networking, Explorer & Eudora instructions)
>> > >
>> > > This seems to work well. Some ppl though, are happy to pay me to
set
>> > them
>> > > up again. (In some cases, over and over!)
>> > >
>> > > Additionally, the "tech support" issue seems to me, to only be a
>problem
>> > > with new sign-ups. For the most part anyway.
>> > >
>> > > JOOC, has anyone tried the CD being pushed by "Internet Training
>Corp?"
>> > Is
>> > > it worth the money?
>> > >
>> > > Rk
>> > >
>> > >
>> > > ******************************
>> > > *** Rick Kunze ***
>> > > *** CEO, ColusaNET ***
>> > > *** Colusa, California ***
>> > > *** rkunze@colusanet.com ***
>> > > ******************************
>> > >
>> > >
>> > > ----------------------------------------------------------
>> > > NTISP Mailing List listserver@emerald.iea.com
>> >
>> > ----------------------------------------------------------
>> > NTISP Mailing List listserver@emerald.iea.com
>>
>> I believe I have heard great things about this setup. Out of
>> curiousity, how much per copy? In addition, we have 20 POP sites and
are
>> adding by the month. Each usually has their own phone number as well
>> as DNS servers, news server, and mail server; how much of a pain would
>> that be with this setup?
>>
>> Thanks in advance,
>> Jason Hess
>> CIOE Corporation
>>
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