Re: 56K / X2 pricing

Chuck Neville ( )
Mon, 16 Jun 1997 15:44:57 -0400

I agree with the tech support idea. No other industry gives unlimited tech
support forever.


At 12:13 PM 6/16/97 -0700, you wrote:
>We would like to charge maybe a $10 premium per month... but our
>competitors aren't so we're locked.
>Another possibility. Why aren't we ALL (has to be ALL) giving 60 days
>free support to a new signup and then charging $20 a call for it. We get
>people who want endless tech support over the long term,... because they
>"clean-up" their hard disk among other reasons.
>Tech support is a profit killer in this bus.


Chuck Neville