Many customers expect free assistance with ANY software package that has any Internet capabilities in it at all - which is nearly
all new packages.
Paul J. LaCrosse
Management Information Systems International
1633 West Big Beaver Road
Troy, Michigan 48084
(248) 816-3270
----
From: Richard Fink <rfink@worldpassage.net>
To: ntisp@emerald.iea.com
Date: Monday, June 16, 1997 3:12 PM
Subject: Re: 56K / X2 pricing
>We would like to charge maybe a $10 premium per month... but our
>competitors aren't so we're locked.
>
>Another possibility. Why aren't we ALL (has to be ALL) giving 60 days
>free support to a new signup and then charging $20 a call for it. We get
>people who want endless tech support over the long term,... because they
>"clean-up" their hard disk among other reasons.
>
>Tech support is a profit killer in this bus.
>
>Any thoughts out here ?