Re: 56K / X2 pricing

Paul J. LaCrosse ( (no email) )
Mon, 16 Jun 1997 15:30:24 -0400

I agree. There is an endless setup cycle as customers buy new hard disks, change their operating system, etc.

Many customers expect free assistance with ANY software package that has any Internet capabilities in it at all - which is nearly
all new packages.

Paul J. LaCrosse
Management Information Systems International
1633 West Big Beaver Road
Troy, Michigan 48084
(248) 816-3270
From: Richard Fink <>
Date: Monday, June 16, 1997 3:12 PM
Subject: Re: 56K / X2 pricing

>We would like to charge maybe a $10 premium per month... but our
>competitors aren't so we're locked.
>Another possibility. Why aren't we ALL (has to be ALL) giving 60 days
>free support to a new signup and then charging $20 a call for it. We get
>people who want endless tech support over the long term,... because they
>"clean-up" their hard disk among other reasons.
>Tech support is a profit killer in this bus.
>Any thoughts out here ?