Be careful not to mention pricing. It IS a FEDERAL offense! This is =
too good of a list and Emerald is too good a company to have the =
overpowering Fed's calling them.
James A. Tucker
-----Original Message-----
From: Chuck Neville [SMTP:cneville@neville.net]
Sent: Monday, June 16, 1997 2:45 PM
To: ntisp@emerald.iea.com
Subject: Re: 56K / X2 pricing
I agree with the tech support idea. No other industry gives unlimited =
tech
support forever.
Chuck
At 12:13 PM 6/16/97 -0700, you wrote:
>We would like to charge maybe a $10 premium per month... but our
>competitors aren't so we're locked. =20
>
>Another possibility. Why aren't we ALL (has to be ALL) giving 60 days
>free support to a new signup and then charging $20 a call for it. We =
get
>people who want endless tech support over the long term,... because =
they
>"clean-up" their hard disk among other reasons. =20
>
>Tech support is a profit killer in this bus.
>
>
Thanks
Chuck Neville
http://www.neville.net
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