Re: Modem not answering....

Rob Johansen ( (no email) )
Sun, 11 Jun 1995 22:06:16 -0500

This is another undocument "feature" of NT. I helped work on this with
Netaccess to solve this with thier multiport cards. 4.0 does not recycle
cleanly on some modems. The only way to clear it up was to reboot every
night. They finally told the modems to recyle themselves after no packet
passing for a number of seconds after use. This did not happen in 3.51.
You may need to report it to your modem manufacturer. It does not happen
on digiboards and the like. SP3 does not fix it.
Don't beat yourself to death. It is a pain you can not avoid. I'll see
what code changes happened to fix it and get back to you.

From: Marvin Anglin <>
To: ''
Subject: RE: Modem not answering....
Date: Wednesday, June 11, 1997 7:20 PM

Did that. All modems are in auto answer.

-----Original Message-----
From: Alejandro de Haro []
Sent: Wednesday, June 11, 1997 7:50 PM
Subject: RE: Modem not answering....

Check out every line and modem by just dialing to each separate number of
the rotation, put all modems in auto answer by hardware (dip switches).

De: Marvin Anglin <>
A: ''
Asunto: RE: Modem not answering....
Fecha: Miércoles 11 de Junio de 1997 7:52 PM

We have the same problem. If our user dials our number using a regular
telephone and then redials with the computer, it works. Go figure? Anyone
know whats happening??

Marvin Anglin
Atlanta On-Line InterNet

-----Original Message-----
Sent: Wednesday, June 11, 1997 6:47 PM
Subject: Modem not answering....

List Members:

I have recently discovered a sporadic problem that I am in the process of
troubleshooting. That is why I am soliciting all of your expertise.

I have some users that are reporting that sometimes my modems just ring and
they never pick up. I have not been able to isoloate to a particular modem
yet. But I was able to duplicate it one night. But then I call right back
and it picks up.

I am wondering if there could be a problem with one of the modems or
perhaps there is a problem with the phone line. They are suppose to be on
a circular hunt. When a modem dials another, does it send a special signal
that tells the receiving modem to pick up?

I am using all Supra 288 FaxModems with a Rocketport Multi-Serial port
running on NT4.0 I am using RAS on these lines where the trouble is being
reported. Any ideas as to what may be going on?

All feedback is appreciated.

Norris Sydnor
Capital City Internet

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