Re: Billing STILL is confusing

Dale E. Reed Jr. ( (no email) )
Thu, 12 Jun 1997 09:23:22 -0700

Jeff Woods wrote:
> We have several customers who want to be billed by Purchase Order.
> How can we bill these customers a MONTH prior to expiration (so they have
> time to receive the bill, cut a check, and get it back to us before
> expiration), but WITHOUT affecting credit card users, who it is ILLEGAL to
> bill more than 3 days before their expiration date?

Just put them down for renewal. A purchase order really isn't much
than a check, except its like an "I really owe you". :) The purchase
for Emerald was really designed for one time, not renewal.

> It seems some credit card customers are showing up in the Invoice list as
> "renewal" and that's munging it up.

If you have a customer with CC selected and *NOT* auto-bill, Emerald
bit their credit card the *FIRST* time, and send renewals. Why you ask?
Because you told Emerald *NOT* to automatically bill their credit card.

> WHY does billing have to be so DAMN complex? Why can't we have a single
> button, that says "BILL". This button would do everything that "billing"
> has been configured to do in advance. It would know that invoices/P.O.'s
> were to be billed 40 days in advance, and credit cards 3 days, and would
> just DO it. Why the multiple pass B.S.? We paid $3000 for this thing six
> months ago and we *still* have to babysit each and every account by hand
> because billing is just to complex for anyone to use -- and we're technical
> people!

Emerald 2.2 is working towards this. In the new version you will
be able to specify how far in advance each customer should be

Emerald has TWO billing passes, renewal and Credit card. This allows
to bill those two types when you want to, just like you are asking.
its not yet a single push button, it does what you are asking already.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |