Re: 3.0 Upgrade

Randy Martin ( )
Mon, 19 May 1997 20:25:51 -0500

At 04:10 PM 5/19/97 -0700, you wrote:
>I can understand that you would not want to lose the ability to
>have an unlimited license, and that as a business decision you may
>decide to look at other products. We do appreciate your business and
>it is certainly not our intent to alienate you. However, I do not see
>why you think that moving to Post.Office 3.0 is a downgrade? Post.Office
>3.0 is a much improved product in all areas, including the anti-spam feature
>that is being introduced this month, yes we do listen to our customers.
>Any feedback you have in this area is appreciated.
>Zack Towner

Give me an UNLIMITED-mailbox license (which is what I paid for initially)
for the $500 upgrade price, and I might be interested.

However, I can tell you that you guys are lagging FAR behind in features.
Where is email-to-fax capability? Where is email-to-alphapager capability?
Where is a fully functional, complete web interface to email (not just an
administrative interface)?

What you are telling me (and all your other users) is that it took you guys
two years to get a list server working! You basically have no other
additional features that we can use.

You should have fixed the spam bug MONTHS ago! What are the users supposed
to do that have supported you this far, but are not wanting to upgrade? Are
we just supposed to live with the spam bug? We feel that your company has
just decided to abandon your existing users in favor of new users. We
shouldn't have to upgrade just to get a bug fixed in your program!

Also, the fact that the program is faster is just gravy, as far as I'm
concerned. Email is not one of those instananeous things. If it takes a
little longer to deliver the mail, so be it. But, additional features to
enhance my ability to provide additional services to my customers (services
that I can make additional income from) is really important. I can't
believe that the only real additional feature in P.O. 3.0 (besides the
traditional bells and whistles of all upgrades) is a list server! Other
mail servers have had list servers for months (some have had them for
years). I'm very disappointed in I feel that you have been
promising us a list server for almost two years and have not delivered.
Now, we get to spend MORE money (a substantially large amount of money) for
a product that offers us fewer total mailboxes and no additional useful
features other than a list server.


>At 02:19 AM 5/19/97 -0500, you wrote:
>>As an existing user of, and as one of your earliest customers,
>>I am not very pleased with the newly-announced upgrade policy. When I
>>purchased in January of 1996, I purchased an UNLIMITED mailbox
>>version of the program. The pricing for your product is one of the main
>>reasons that I decided to purchase and not some other email
>>Now, you're telling me that I must pay another $500 ($995 - $495) for an
>>upgrade to a lesser product than I purchased in the first place! This
>>sounds like a DOWNGRADE to me -- and an expensive one at that!!
>>Why would I want to do this? Just to throw $500 away for something less
>>than I have now? I don't think so!! This "upgrade" offer is an insult to
>>all your existing customers. WE are the reason that you are still in
>>business! Don't you people get it? We went out on a limb in the beginning,
>>invested $500 in a brand new product that was unproven at the time, and
>>kept you in business so that you could screw us over with this outrageous
>>If you are trying to get rid of your existing customers, you are going to
>>succeed beyond your wildest dreams! I am probably NOT going to purchase the
>>upgrade to If I have to spend another $500 for an email
>>server, I'm going to spend it for one that has all the functionality that I
>>need -- even if I have to pay a little more to get it. For about $875 I can
>>get IMail from Ipswitch -- unlimited mailboxes, list server, mail-to-fax,
>>mail-to-alphapager, complete web interface to email (not just the admin
>>part -- I mean reading and managing the mail via the web). Sounds like a
>>MUCH better deal, doesn't it?? Why should I give you the $500 and get
>>screwed over?
>>I think a lot of your existing users are going to come the same conclusion.
>>This slap-in-the-face to your existing customers, plus the fact that we've
>>had to wait almost two years for the promised list server, plus your lack
>>of responsiveness to the spamming problem in is going to lose
>>you a lot of customers.
>>I'm really going to miss my! I'm grown to really like the
>>program over the last year and a half. But, I'm not going to stand by and
>>allow myself to get totally screwed by some half-witted marketing decision
>>on your part.
>>A very disillusioned, former customer,
>>Randy Martin Voice: (512) 335-2368
>>Partner eMail:
>>Austin Internet Access URL:
>Zack Towner
> Inc
>525 Anacapa St.
>Santa Barbara,CA 93101

Randy Martin Voice: (512) 335-2368
Partner eMail:
Austin Internet Access URL: