And even comes with a nifty, simple version of "what's up".
JOhn :}
----------
> From: Randy Martin <randy@austintx.net>
> To: Zack Towner <Zack.Towner@software.com>
> Cc: ntisp@emerald.iea.com
> Subject: Re: post.office 3.0 Upgrade
> Date: Monday, May 19, 1997 8:25 PM
>
> At 04:10 PM 5/19/97 -0700, you wrote:
> >Randy,
> >
> >I can understand that you would not want to lose the ability to
> >have an unlimited license, and that as a business decision you may
> >decide to look at other products. We do appreciate your business and
> >it is certainly not our intent to alienate you. However, I do not see
> >why you think that moving to Post.Office 3.0 is a downgrade? Post.Office
> >3.0 is a much improved product in all areas, including the anti-spam
feature
> >that is being introduced this month, yes we do listen to our customers.
> >Any feedback you have in this area is appreciated.
> >
> >Thanks,
> >
> >Zack Towner
> >
>
> Give me an UNLIMITED-mailbox license (which is what I paid for initially)
> for the $500 upgrade price, and I might be interested.
>
> However, I can tell you that you guys are lagging FAR behind in features.
> Where is email-to-fax capability? Where is email-to-alphapager
capability?
> Where is a fully functional, complete web interface to email (not just an
> administrative interface)?
>
> What you are telling me (and all your other users) is that it took you
guys
> two years to get a list server working! You basically have no other
> additional features that we can use.
>
> You should have fixed the spam bug MONTHS ago! What are the users
supposed
> to do that have supported you this far, but are not wanting to upgrade?
Are
> we just supposed to live with the spam bug? We feel that your company has
> just decided to abandon your existing users in favor of new users. We
> shouldn't have to upgrade just to get a bug fixed in your program!
>
> Also, the fact that the program is faster is just gravy, as far as I'm
> concerned. Email is not one of those instananeous things. If it takes a
> little longer to deliver the mail, so be it. But, additional features to
> enhance my ability to provide additional services to my customers
(services
> that I can make additional income from) is really important. I can't
> believe that the only real additional feature in P.O. 3.0 (besides the
> traditional bells and whistles of all upgrades) is a list server! Other
> mail servers have had list servers for months (some have had them for
> years). I'm very disappointed in software.com. I feel that you have been
> promising us a list server for almost two years and have not delivered.
> Now, we get to spend MORE money (a substantially large amount of money)
for
> a product that offers us fewer total mailboxes and no additional useful
> features other than a list server.
>
> Regards,
> Randy
>
>
> >
> >
> >At 02:19 AM 5/19/97 -0500, you wrote:
> >>As an existing user of post.office, and as one of your earliest
customers,
> >>I am not very pleased with the newly-announced upgrade policy. When I
> >>purchased post.office in January of 1996, I purchased an UNLIMITED
mailbox
> >>version of the program. The pricing for your product is one of the main
> >>reasons that I decided to purchase post.office and not some other email
> >>server.
> >>
> >>Now, you're telling me that I must pay another $500 ($995 - $495) for
an
> >>upgrade to a lesser product than I purchased in the first place! This
> >>sounds like a DOWNGRADE to me -- and an expensive one at that!!
> >>
> >>Why would I want to do this? Just to throw $500 away for something less
> >>than I have now? I don't think so!! This "upgrade" offer is an insult
to
> >>all your existing customers. WE are the reason that you are still in
> >>business! Don't you people get it? We went out on a limb in the
beginning,
> >>invested $500 in a brand new product that was unproven at the time, and
> >>kept you in business so that you could screw us over with this
outrageous
> >>offer!
> >>
> >>If you are trying to get rid of your existing customers, you are going
to
> >>succeed beyond your wildest dreams! I am probably NOT going to purchase
the
> >>upgrade to post.office. If I have to spend another $500 for an email
> >>server, I'm going to spend it for one that has all the functionality
that I
> >>need -- even if I have to pay a little more to get it. For about $875 I
can
> >>get IMail from Ipswitch -- unlimited mailboxes, list server,
mail-to-fax,
> >>mail-to-alphapager, complete web interface to email (not just the admin
> >>part -- I mean reading and managing the mail via the web). Sounds like
a
> >>MUCH better deal, doesn't it?? Why should I give you the $500 and get
> >>screwed over?
> >>
> >>I think a lot of your existing users are going to come the same
conclusion.
> >>This slap-in-the-face to your existing customers, plus the fact that
we've
> >>had to wait almost two years for the promised list server, plus your
lack
> >>of responsiveness to the spamming problem in post.office is going to
lose
> >>you a lot of customers.
> >>
> >>I'm really going to miss my post.office! I'm grown to really like the
> >>program over the last year and a half. But, I'm not going to stand by
and
> >>allow myself to get totally screwed by some half-witted marketing
decision
> >>on your part.
> >>
> >>A very disillusioned, former customer,
> >>
> >>Randy
> >>
> >>======================================================
> >>Randy Martin Voice: (512) 335-2368
> >>Partner eMail: randy@austintx.net
> >>Austin Internet Access URL: http://www.austintx.net
> >>======================================================
> >>
> >--
> >Zack Towner
> >Software.com Inc
> >525 Anacapa St.
> >Santa Barbara,CA 93101
> >http://www.software.com
> >805-882-2470ext248
> >
> >
> Randy
>
> ======================================================
> Randy Martin Voice: (512) 335-2368
> Partner eMail: randy@austintx.net
> Austin Internet Access URL: http://www.austintx.net
> ======================================================
>
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