3.0 Upgrade

Randy Martin ( )
Mon, 19 May 1997 02:19:29 -0500

As an existing user of, and as one of your earliest customers,
I am not very pleased with the newly-announced upgrade policy. When I
purchased in January of 1996, I purchased an UNLIMITED mailbox
version of the program. The pricing for your product is one of the main
reasons that I decided to purchase and not some other email

Now, you're telling me that I must pay another $500 ($995 - $495) for an
upgrade to a lesser product than I purchased in the first place! This
sounds like a DOWNGRADE to me -- and an expensive one at that!!

Why would I want to do this? Just to throw $500 away for something less
than I have now? I don't think so!! This "upgrade" offer is an insult to
all your existing customers. WE are the reason that you are still in
business! Don't you people get it? We went out on a limb in the beginning,
invested $500 in a brand new product that was unproven at the time, and
kept you in business so that you could screw us over with this outrageous

If you are trying to get rid of your existing customers, you are going to
succeed beyond your wildest dreams! I am probably NOT going to purchase the
upgrade to If I have to spend another $500 for an email
server, I'm going to spend it for one that has all the functionality that I
need -- even if I have to pay a little more to get it. For about $875 I can
get IMail from Ipswitch -- unlimited mailboxes, list server, mail-to-fax,
mail-to-alphapager, complete web interface to email (not just the admin
part -- I mean reading and managing the mail via the web). Sounds like a
MUCH better deal, doesn't it?? Why should I give you the $500 and get
screwed over?

I think a lot of your existing users are going to come the same conclusion.
This slap-in-the-face to your existing customers, plus the fact that we've
had to wait almost two years for the promised list server, plus your lack
of responsiveness to the spamming problem in is going to lose
you a lot of customers.

I'm really going to miss my! I'm grown to really like the
program over the last year and a half. But, I'm not going to stand by and
allow myself to get totally screwed by some half-witted marketing decision
on your part.

A very disillusioned, former customer,


Randy Martin Voice: (512) 335-2368
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