The reason that is not a good choice from us is because you still have
the
full management control of the user, even if they are not active. This
means
you COULD still be using Emerald to do something (I don't know right
now...)
with the account. We could add a table for aging names if you are just
concerned about that. Most people want to keep customer information
available
incase they come back, challenge a billing, etc. That is a couple of
examples.
> As for "churn rate".. ours is less than 2%
Which is interested. Just from another point of view. If you are
loosing
that many customers that its becoming a hassle to deal with, then how
can
you survive in the ISP world? A churn rate above a couple of points is
going to drive your business insane. :(
-- Dale E. Reed Jr. (daler@iea.com)_________________________________________________________________ IEA Software, Inc. | RadiusNT, Emerald, and NT FAQs Internet Solutions for Today | http://www.emerald.iea.com