In looking at some of the other ISP's in the area I see them with 10%-15%
turnover rate.. The highest number we have ever lost in a months time is
2% and the growth for that same month was over 30%.. Our usually loss is
less than 2% with a normal monthly growth of 15%-20%.
Ronnie
Ronnie@itexas.net
----------
> From: Dale E. Reed Jr. <daler@iea.com>
> To: emerald@emerald.iea.com
> Subject: Re: MBR's
> Date: Tuesday, April 22, 1997 2:20 PM
>
> Ronnie D. Franklin wrote:
> >
> > I have several ways "around" the problem, but I was looking for a
better
> > answer... like "No sweat, we can track MBR's by the Active status"....
The
> > "Cancelled Accounts" is not really a good solution for what I want to
do,
> > but thanks for the suggestion.
>
> The reason that is not a good choice from us is because you still have
> the
> full management control of the user, even if they are not active. This
> means
> you COULD still be using Emerald to do something (I don't know right
> now...)
> with the account. We could add a table for aging names if you are just
> concerned about that. Most people want to keep customer information
> available
> incase they come back, challenge a billing, etc. That is a couple of
> examples.
>
> > As for "churn rate".. ours is less than 2%
>
> Which is interested. Just from another point of view. If you are
> loosing
> that many customers that its becoming a hassle to deal with, then how
> can
> you survive in the ISP world? A churn rate above a couple of points is
> going to drive your business insane. :(
>
> --
> Dale E. Reed Jr. (daler@iea.com)
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