Re: ok, so now whats the right way to...

Dale E. Reed Jr. ( (no email) )
Mon, 21 Apr 1997 16:43:57 -0700

Robin Galyan wrote:
> Ok, so a user calls, sais he wants to discontinue service after the end
> of his current billing period. Whats the right way to handle this?
> I wiped out the cc info, changed to bill instead of credit card so they
> wont get hit automatically. now what?
> I guess I just write it on a list, and after the exp date go delete the
> customer so I can have that mbr license back? The system still tries
> to bill them though!

Just take off the autobill on the CC. Emerald will send a renewal
but if they don't pay it, their account won't continue.

-- Dale E. Reed Jr.  (       IEA Software, Inc.      |  RadiusNT, Emerald, and NT FAQs Internet Solutions for Today  |