Re: Frustrating calls table problems....

David Harris ( )
Tue, 18 Mar 1997 10:58:38 -0600

At 11:12 AM 3/18/97 -0500, you wrote:
>At 10:53 AM 3/18/97 -0500, you wrote:
>>Hey guys, relax. I use a Computone Intelliserver with a time server, and
>>have no problems with unique IDs. Just install one on your primary RADIUS
>>server, and reboot the Computone. All will be well.
>I must apologize for my intense frustration and the negative and terse
>attitude that this has caused in me recently. This is not normal for me, I
>assure you. We recently had a user who would LOCK UP this CompuTone
>merely by logging on. It took us a LONG time to isolate which user it was
>because the accounting wasn't working at all, and I and my coworkers have
>been paged at all hours of the night for the past few days, several times a
>night, while we scrambled to figure out what it was. CompuTone still
>doesn't know (or believe) that a single user logging on could lock up the
>entire unit, but cancelling that user's account solved the problem. (When
>we finally got minimal accounting working by clearing the calls table, it
>became clear that he was ALWAYS the last user to log on before a crash).
>>This is the time server I use:
>>UniTime v2.1
>I have a time synchronizer running on our RADIUS machine, as recommended
>here earlier. It is Dimension 4, v4.1, getting its data from
> Adding this software to the RADIUS server has not
>altered the format of the Session ID's in the power rack. It's still just
>NN.P.S as documented in the PowerRack docs. I'd really like to know how
>this can be avoided, as this past week has been amazingly frustrating.
>Dale, I do hope they find someone to help you out there, both on coding and
>good docs. You are very overworked, and have to put up with a lot of guff
>from us users. I know, been there, done that. ;-) Again, my apologies.
>Marc, can you tell us how you got that additional number in there in the
>session ID? Thanks!
> ----------------------------------------------------------
> Emerald Mailing List

try using one of the time packages we have mentioned, the time server has
to support udp packets, and the first string is the time and date that the
computone was Rebooted last, so unless you reboot two servers at the same
exact second, you have a unique ID. and fyi if you look at the front of the
manual you got with your computone(GREEN ONE) it say INTELISERVER not Power
Rack, there was an Addendum Pamplete that came with it that goes over this.

David Harris
Operations Manager
StarNet OnLine Systems