From: "Brad Bond" <brad@fastraxs.net> Subject: RE: [Emerald] Emerald V4 problems Date: Wed, 9 Jan 2002 19:36:17 -0600 Message-ID: <002301c19977$33474030$664b793f@blade>
yeah me too, funny isn't it.... I have to say they have pretty much fixed my
problems tho
-----Original Message-----
From: emerald-request@iea-software.com
[mailto:emerald-request@iea-software.com]On Behalf Of GIS
Sent: Friday, February 15, 2002 12:16 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] Emerald V4 problems
That comment got me a call back in less than 2 mins.
----- Original Message -----
From: "GIS" <bragg@intsvc.com>
To: <emerald@iea-software.com>
Sent: Friday, February 15, 2002 11:02 AM
Subject: Re: [Emerald] Emerald V4 problems
> Well we could all go class action for our cash back with time invested. I
> have wasted over 100 hours fixing the crap. I really wish I would not had
> told our customers about the new features they would soon have. So now I
> will have to write my own to give them what they were told they were
> getting.
>
>
> ----- Original Message -----
> From: "Jason Newland" <newlandj@areatech.com>
> To: <emerald@iea-software.com>
> Sent: Friday, February 15, 2002 12:47 PM
> Subject: RE: [Emerald] Emerald V4 problems
>
>
> > Welcome to the club Brad. We are in the same boat as you. The only
> > comfort that I get is that about every 3 weeks a patch comes out that
> > fixes "some" of the bug. We have been blown off when contacting support
> > about the CC processing bug as well. They even had the nerve to say
> > that it was being treated as a request for enhancement when their site
> > STILL says that they support it.
> >
> > We also have huge "haunting" problems with billing too. We will make
> > payments to an account, and then the whole transaction mysteriously
> > disappears. It does make us look foolish, but you have to look at the
> > developers of 4.0. If you ask me, they are the foolish ones. My 2 year
> > old could have had sense enough not to release a product that is as
> > failing as 4.0 for production. If you ask me, I don't think that they
> > had a big enough response to their beta testers program, and decided to
> > make us all the hamsters.
> >
> >
> >
> > Jason
> > AreaTech Internet
> >
> >
> >
> > -----Original Message-----
> > From: emerald-request@iea-software.com
> > [mailto:emerald-request@iea-software.com] On Behalf Of Brad Bond
> > Sent: Friday, February 15, 2002 9:31 AM
> > To: emerald@iea-software.com
> > Subject: [Emerald] Emerald V4 problems
> >
> > Is anybody having lots of problems with Emerald V4? I have accounts
> > switching to Email Text instead of Postal were I had them set, Credit
> > Card
> > Batching doesn't work, New accounts after paid sometimes revert expire
> > date
> > to the day before the account was setup, and I used to have all my
> > accounts
> > setup were there was like a 14day grace period before the account
> > automatically shut off now all those go to 0 days. IEA keeps saying
> > they
> > have a release to fix these issues but have seen no response to it.
> > Here I
> > am paid $1500 for 2.5 wich worked ok, then paid $1400 for the upgrade
> > and it
> > don't work buncha bugs no fixes. Sometimes I wish I could just go back
> > to
> > using 2.5 then it woud work, now I'm having customers not getting their
> > bills and I'm not getting my money and it makes me look stupid. But as
> > I've
> > been using V4 for 2months now I suppose it would be hard to go back to
> > 2.5.
> > Anybody else feel this way or having the same sort of problems?
> >
> > Brad Bond
> > FasTraxs Internet Services
> >
> >
> > ------------
> >
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> > This is a user supported list. If you require assistance from IEA
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> ------------
>
> This is a user supported list. If you require assistance from IEA
Software's
> Support Engineers, please check out our Support resources at
> http://www.iea-software.com/support.
>
> For more information about this list (including removal) go to:
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For more information about this list (including removal) go to:
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