Re: [Emerald] Emerald .337

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Robert Tranter (
Thu, 26 Oct 2000 13:44:33 -0400

Date: Thu, 26 Oct 2000 13:44:33 -0400
From: Robert Tranter <>
Subject: Re: [Emerald] Emerald .337
Message-Id: <>

Why are you changing the service type. The correct way would be to make
the dialup account inactive and create a new account for the DSL.

On Thu, 26 Oct 2000 10:23:31 -0500
"Ronnie Franklin" <> wrote:

>We just started offering DSL service and have a ton of customers who had
>paid for 6 or 12 months of modem dialup that switched to DSL. I thought the
>billing was going to be simple, but a problem with Emerald is creating many
>more problems!!
>A customer has paid for dialup modem service until 3/1/2001. I change his
>modem dialup to DSL on 10/1/00. He is due say $80.00 credit from the modem
>dialup, so I create a new adjustment with a credit of $80.00. Then I change
>his Expire date, Paid Thru date, and Bill Thru date ALL to 10/1/00. Next, I
>change his pay period to monthly, then I Invoice Next Term.. Invoice looks
>fine, no problems, dates are correct, credit is correct, and total is
>BUT... when I PAY the invoice.. Emerald advances the Paid Thru, Expire Date
>ALL TO the Original Paid Thru/Expire Date!!!!
>Now I have MANY customers that I must keep track of each month so they are
>not getting free service!!!
>Please advise ASAP!!
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>Support Engineers, please check out our Support resources at
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This archive was generated on Thu Oct 26 2000 - 10:42:55 Pacific Daylight Time