From: "Ronnie Franklin" <email@example.com> Subject: RE: [Emerald] Emerald .337 Date: Thu, 26 Oct 2000 14:57:53 -0500 Message-ID: <NABBIJNMILENPGFFLEGDEEFMJOAB.firstname.lastname@example.org>
How I do it should not matter.. what matters is the billing dates are wrong.
I even tried setting the MBR to Inactive, then back to Active.. which
changed the Paid Thru and Expire dates to todays date.. and that is fine..
created a new invoice for one month, paid it with the credit on file.. and
that SHOULD have set the Paid Thru and expire dates to 1 MONTH from today..
guess what.. it set BOTH those to THE PREVIOUS DATES.. which are 9 months
Bottom line.. You are giving away free service if you rely on Emerald
2.5.337 to keep the dates correct... and you MUST watch those dates EVERY
TIME you make a payment....
Maybe another version works fine.. I just shouldn't have to find out the
> -----Original Message-----
> From: email@example.com
> [mailto:firstname.lastname@example.org]On Behalf Of Robert Tranter
> Sent: Thursday, October 26, 2000 12:45 PM
> To: email@example.com
> Subject: Re: [Emerald] Emerald .337
> Why are you changing the service type. The correct way would be to make
> the dialup account inactive and create a new account for the DSL.
> On Thu, 26 Oct 2000 10:23:31 -0500
> "Ronnie Franklin" <firstname.lastname@example.org> wrote:
> >We just started offering DSL service and have a ton of customers who had
> >paid for 6 or 12 months of modem dialup that switched to DSL. I
> thought the
> >billing was going to be simple, but a problem with Emerald is
> creating many
> >more problems!!
> >A customer has paid for dialup modem service until 3/1/2001. I
> change his
> >modem dialup to DSL on 10/1/00. He is due say $80.00 credit
> from the modem
> >dialup, so I create a new adjustment with a credit of $80.00.
> Then I change
> >his Expire date, Paid Thru date, and Bill Thru date ALL to
> 10/1/00. Next, I
> >change his pay period to monthly, then I Invoice Next Term..
> Invoice looks
> >fine, no problems, dates are correct, credit is correct, and total is
> >BUT... when I PAY the invoice.. Emerald advances the Paid Thru,
> Expire Date
> >ALL TO the Original Paid Thru/Expire Date!!!!
> >Now I have MANY customers that I must keep track of each month
> so they are
> >not getting free service!!!
> >Please advise ASAP!!
> >This is a user supported list. If you require assistance from
> IEA Software's
> >Support Engineers, please check out our Support resources at
> >For more information about this list (including removal) go to:
> This is a user supported list. If you require assistance from IEA
> Support Engineers, please check out our Support resources at
> For more information about this list (including removal) go to: