From: "Ronnie Franklin" <ronnie@itexas.net> Subject: RE: [Emerald] Emerald .337 Date: Thu, 26 Oct 2000 14:57:53 -0500 Message-ID: <NABBIJNMILENPGFFLEGDEEFMJOAB.ronnie@itexas.net>
How I do it should not matter.. what matters is the billing dates are wrong.
I even tried setting the MBR to Inactive, then back to Active.. which
changed the Paid Thru and Expire dates to todays date.. and that is fine..
created a new invoice for one month, paid it with the credit on file.. and
that SHOULD have set the Paid Thru and expire dates to 1 MONTH from today..
guess what.. it set BOTH those to THE PREVIOUS DATES.. which are 9 months
out...
Bottom line.. You are giving away free service if you rely on Emerald
2.5.337 to keep the dates correct... and you MUST watch those dates EVERY
TIME you make a payment....
Maybe another version works fine.. I just shouldn't have to find out the
hard way!!!
> -----Original Message-----
> From: emerald-request@iea-software.com
> [mailto:emerald-request@iea-software.com]On Behalf Of Robert Tranter
> Sent: Thursday, October 26, 2000 12:45 PM
> To: emerald@iea-software.com
> Subject: Re: [Emerald] Emerald .337
>
>
> Why are you changing the service type. The correct way would be to make
> the dialup account inactive and create a new account for the DSL.
>
>
> On Thu, 26 Oct 2000 10:23:31 -0500
> "Ronnie Franklin" <ronnie@itexas.net> wrote:
>
> >We just started offering DSL service and have a ton of customers who had
> >paid for 6 or 12 months of modem dialup that switched to DSL. I
> thought the
> >billing was going to be simple, but a problem with Emerald is
> creating many
> >more problems!!
> >
> >Example...
> >
> >A customer has paid for dialup modem service until 3/1/2001. I
> change his
> >modem dialup to DSL on 10/1/00. He is due say $80.00 credit
> from the modem
> >dialup, so I create a new adjustment with a credit of $80.00.
> Then I change
> >his Expire date, Paid Thru date, and Bill Thru date ALL to
> 10/1/00. Next, I
> >change his pay period to monthly, then I Invoice Next Term..
> Invoice looks
> >fine, no problems, dates are correct, credit is correct, and total is
> >correct...
> >
> >BUT... when I PAY the invoice.. Emerald advances the Paid Thru,
> Expire Date
> >ALL TO the Original Paid Thru/Expire Date!!!!
> >
> >Now I have MANY customers that I must keep track of each month
> so they are
> >not getting free service!!!
> >
> >Please advise ASAP!!
> >
> >------------
> >
> >This is a user supported list. If you require assistance from
> IEA Software's
> >Support Engineers, please check out our Support resources at
> >http://www.iea-software.com/support.
> >
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>
> ------------
>
> This is a user supported list. If you require assistance from IEA
> Software's
> Support Engineers, please check out our Support resources at
> http://www.iea-software.com/support.
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart
.