RE: [Emerald] batch error/problems

Stephen Woodfin ( swoodfin@gogisco.net )
Tue, 12 Sep 2000 08:54:56 -0400

Please does anyone have this version (see below) we went from 2.5.278 so we
have no versions in between. And I do not want to go back to version 278.
We have a big batch do run today that will take hours if the billing
department runs invoices with version 337.

Thanks in advance.

-----Original Message-----
From: Stephen Woodfin [mailto:swoodfin@gogisco.net]
Sent: Monday, September 11, 2000 12:32 PM
To: 'emerald@iea-software.com'
Subject: RE: [Emerald] batch error/problems

If anyone has the latest version prior to 2.5.337 that does not have this
error and would like to forward that on to me, I would greatly appreciate
it.

Thanks,
Stephen Woodfin
Director Software Development
GiSCO

-----Original Message-----
From: Stephen Woodfin [mailto:swoodfin@gogisco.net]
Sent: Thursday, September 07, 2000 1:38 PM
To: 'emerald@iea-software.com'
Subject: RE: [Emerald] batch error/problems

Any chance you could put up the latest build before 337 that worked, on the
ftp site. Because we went straight from 278 to 337 and we have nothing in
between. Due to issues with 278 I don't want to revert all the back to it.

Thanks

-----Original Message-----
From: Dale E. Reed Jr. [mailto:daler@iea-software.com]
Sent: Thursday, September 07, 2000 1:13 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] batch error/problems

Stephen Woodfin wrote:
>
> We are having the same problem. It seems to happen only on accounts that
> have a charge or credit created for them. It would be nice to find out
what
> is causing this. Other then every one it stops on having a credit or
> charge created in the account I cannot find another similarity as to why
it
> is stopping.

There is a known problem in 337 where Emerald can block itself when
creating a batch invoice for two or more customers, and the second
or later one has an unapplied charge on it. The workaround is to
use a previous version of Emerald until the next update is released.

> To fix it so that you can bill, go to the master account that it stops on
> after exiting Emerald and invoice next term manually and it seems to work
> fine.

If you process the account by itself, the blocking situation will not
occur.

-- 

Dale E. Reed Jr.    Emerald and RadiusNT/X__________________________________________IEA Software, Inc.   www.iea-software.com

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