RE: [Emerald] batch error/problems

Stephen Woodfin ( swoodfin@gogisco.net )
Thu, 7 Sep 2000 13:38:24 -0400

Any chance you could put up the latest build before 337 that worked, on the
ftp site. Because we went straight from 278 to 337 and we have nothing in
between. Due to issues with 278 I don't want to revert all the back to it.

Thanks

-----Original Message-----
From: Dale E. Reed Jr. [mailto:daler@iea-software.com]
Sent: Thursday, September 07, 2000 1:13 PM
To: emerald@iea-software.com
Subject: Re: [Emerald] batch error/problems

Stephen Woodfin wrote:
>
> We are having the same problem. It seems to happen only on accounts that
> have a charge or credit created for them. It would be nice to find out
what
> is causing this. Other then every one it stops on having a credit or
> charge created in the account I cannot find another similarity as to why
it
> is stopping.

There is a known problem in 337 where Emerald can block itself when
creating a batch invoice for two or more customers, and the second
or later one has an unapplied charge on it. The workaround is to
use a previous version of Emerald until the next update is released.

> To fix it so that you can bill, go to the master account that it stops on
> after exiting Emerald and invoice next term manually and it seems to work
> fine.

If you process the account by itself, the blocking situation will not
occur.

-- 

Dale E. Reed Jr.    Emerald and RadiusNT/X__________________________________________IEA Software, Inc.   www.iea-software.com

For more information about this list (including removal) go to:http://www.iea-software.com/support/maillists/liststart

For more information about this list (including removal) go to:http://www.iea-software.com/support/maillists/liststart