Re: [Emerald] Emerald online tab

Dale E. Reed Jr. ( (no email) )
Wed, 07 Jun 2000 09:17:31 -0700

Emerald wrote:
> We recently added a Max TNT to our array of portmaster 3 and 4 boxes. Up to
> this point it was very rare to have anyone get stuck as being shown online
> when they actually weren't.
> Now all of a sudden we are getting people regularly showing as being online
> in emerald online tab but when I telnet to the dialup box (happening on all
> the boxes) they are not there. So it appears not all the accounting records
> are being recorded or recorded properly.
> Can anyone suggest a method I could use to troubleshoot this?

Check the accounting timeout on the Ascend. Some of then default
to 1 second, which causes accounting problems. UP it to like 5-7
seconds. Also, check your stats and see what your accounting
duplicate number looks like (its the third number in the acct stats
in -x15 debug mode, or you can use snmpget if you have Snmp stats


Dale E. Reed Jr. Emerald and RadiusNT/X__________________________________________IEA Software, Inc.

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