Josh
From: DATS ARETHEBEST <dats1@hotmail.com>
> Hello,
>
> Do any of you guys have any suggestions for this, below is the discussion
I
> have been having with Emerald support: In regards to his reply, I have
tried
> all of it. It did not help.
>
> Emerald Reply:
>
> Try the following:
>
> 1. Open Emerald Admin
>
> 2. Click on the Client button
>
> 3. Click on the FTP tab
> a). Make sure you have a directory specified in the "Default Dir"
field
> b). Make sure the "Size Limit" field is set correctly
>
> 4. Click on the External tab
> a). Make sure "Auto Sync ES Accounts" is checked (this should allow
> your Emerald users to login to Serv-U)
>
> 5. Map a drive on each of your Emerald machines (client and server) to
the
> server that you will be creating the users' directories on. This will
give
> a direct connection from the Emerald machine to the server.
>
> Let me know if this helps!
>
> Eric Shears
> Support Engineer - IEA Software, Inc. http://www.iea-software.com
> Phone: (509) 444-BILL (2455) Fax: (509) 755-0705
>
>
> My request:
>
> Hello,
>
> I have the EmerAuth.dll setup correctly, it will not add the users
> subdirectories to my server when I add a new customer. I have all the
admin
> stuff set correctly in Emerald (I think). Also, it does not let a user log
> into the Serv-U. It says no known user. All checks out in Emerald EA with
> serv-U. Any ideas?
>
>
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