The Emerald version we are using is 2.5.329 and it does not ask us if we
want to unassociate the charges.
Also, if anyone can help with this. I have a customer for whom I would like
to invoice for a modem for example. So, I go to new invoice and add the
price of the modem etc and then save. It shows up in the MBR history but it
comes in as paid??? You can see it as an invoice in the history section but
if I go to billing the MBR has no balance payment and the invoice also shows
up as paid.
Any assistance will be appreciated!
Ms. Dixita Shah
dixita@cats-net.com
----- Original Message -----
From: Josh Hillman <admin-maillist@talstar.com>
To: <emerald@iea-software.com>
Sent: Monday, March 27, 2000 5:47 PM
Subject: Re: [Emerald]
> From: Dixita Shah <dixita@cats-net.com>
> If I pass an adjustment to an invoice but need to edit it, is it possible
to
> do so. Have noticed that once the adjustment has been passed and there is
> an error made, and if I go and void the invoice and create a new one, that
> adjustment is not deleted.
>
>
> What version of Emerald are you using? When you void an invoice that
> contained a charge (adjustment), Emerald asks whether or not to
unassociate
> charges. If you choose yes, those charges will be attached to the next
> renewal invoice. If you choose no, the charges will remain attached to
the
> voided invoice and you'll have to recreate any charges (adjustments) for
the
> next invoice.
> You cannot edit an invoice directly. It has to be done via SQL commands.
> You'd also have to manually edit the user's MBR to reflect any changes
> (dates, balance, etc.) I definately wouldn't make any changes to an
invoice
> once it's been sent out to the customer.
>
> Josh
>
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart
For more information about this list (including removal) go to:
http://www.iea-software.com/support/maillists/liststart