Re: [Emerald] getting nowhere...

Kenneth Gustav Eitenmiller Jr ( keitenmiller@hughestech.net )
Tue, 14 Mar 2000 13:34:00 -0600

Both, just different problems...Or maybe they are the same..but with
different results...
Ken
----- Original Message -----
From: "Josh Hillman" <admin-maillist@talstar.com>
To: <emerald@iea-software.com>
Sent: Tuesday, March 14, 2000 12:19
Subject: Re: [Emerald] getting nowhere...

> From: Kenneth Gustav Eitenmiller Jr <keitenmiller@hughestech.net>
> > Not sure how exciting it would get to uninstall emerald on my server...
> > Just to verify... Emerald on my server is just the front end to the SQL
> > database... If I unintalls emerald... My users would still be able to
> > connect? and all that neato stuff that emerald does...
>
> Emerald is just the front end. Removing it will have no effect on your
SQL
> database or authentication, etc.
>
> Which machine is having the problem printing? The server or the
> workstation? If you're going to uninstall/reinstall Emerald, I'd only
> bother doing it on whatever computer is having the problem you described
> earlier. I don't even know if it'll fix it. I had a printing problem
> (related to CR files in some way) pop up on one of our workstations here
and
> I was able to fix it by wiping out Emerald and reinstalling it on that
> computer.
>
> Josh
>
> > ----- Original Message -----
> > From: "Josh Hillman" <admin-maillist@talstar.com>
> > To: <emerald@iea-software.com>
> > Sent: Tuesday, March 14, 2000 11:13
> > Subject: Re: [Emerald] getting nowhere...
> >
> >
> > > From: Kenneth Gustav Eitenmiller Jr <keitenmiller@hughestech.net>
> > > > Nice idea... didn't work...
> > >
> > > Do you have Crystal Reports (the actual program) installed on this
> > computer?
> >
> > No, I do not have CR7 installed on the server.... Yes, I do have CR7
> > installed on my workstation...
> >
> > > If so, maybe a reinstall of that would do the trick.
> > > Another idea is to uninstall Emerald and reinstall it--maybe that'll
fix
> > > something.
> >
> > Ken
> >
> >
> > > Josh
> > >
> > > > ----- Original Message -----
> > > > From: "Josh Hillman" <admin-maillist@talstar.com>
> > > > > Although this is not standard, copy the crpe32.dll file into your
> > > Emerald
> > > > > directory and see what happens.
> > > > >
> > > > > Josh
> > > > >
> > > > > ----- Original Message -----
> > > > > From: Kenneth Gustav Eitenmiller Jr <keitenmiller@hughestech.net>
> > > > > To: Emerald Mailing List <emerald@iea-software.com>
> > > > > Sent: Tuesday, March 14, 2000 11:02 AM
> > > > > Subject: [Emerald] getting nowhere...
> > > > >
> > > > >
> > > > > I have been having this problem for 3 weeks now...
> > > > > And tech support at IEA has not seemed to be able to figure it
> out...
> > > > > Maybe someone has some ideas...
> > > > >
> > > > > When trying to print invoices at the end of the batch process...
> > > > > When trying from the server, I get the following message...
> > > > > Emerald Printing Error
> > > > > 48: File not found crpe32.dll
> > > > >
> > > > > oh, by the way that file is located in c:\winnt\system32\
> > > > > (find)
> > > > >
> > > > > When trying to print from the workstation...
> > > > > The cr report comes up with no data in it
> > > > >
> > > > > I have done what Eric, from IEA, has asked me...
> > > > >
> > > > > "Your crpe32.dll file on your server may be a different version
than
> > > some
> > > > of
> > > > > the other Crystal Report .dll files. Please down load the
following
> > > file
> > > > > from our ftp site:
> > > > >
> > > > > ftp://ftp.iea-software.com/Emerald/Updates/crystal/cr7mr1.zip
> > > > >
> > > > > Unzip the contents of this file into your winnt/system32
directory.
> > > Make
> > > > > sure to overwrite all of your old files, and that you do not get
any
> > > > errors
> > > > > (i.e. Access is Denied. File is in User) when copying these
files
> > into
> > > > > your winnt/system32 directory.
> > > > > *DID THSI TWICE NOW"
> > > > >
> > > > > As for your blank invoices, please download the updated
invoice.rpt
> > from
> > > > > here:
> > > > >
> > > > > ftp://ftp.iea-software.com/Emerald/Updates/invoice.rpt
> > > > >
> > > > > Copy this file into your directory that you have defined for
Emerald
> > > > > reports. This directory is defined in Emerald Administrator -->
> > Client
> > > > > Configuration --> Reports."
> > > > >
> > > > > This has not helped in any way...
> > >
> > >
> > >
> > > For more information about this list (including removal) go to:
> > > http://www.iea-software.com/support/maillists/liststart
> >
> >
> > For more information about this list (including removal) go to:
> > http://www.iea-software.com/support/maillists/liststart
>
>
> For more information about this list (including removal) go to:
> http://www.iea-software.com/support/maillists/liststart

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