[Emerald] getting nowhere...

Kenneth Gustav Eitenmiller Jr ( keitenmiller@hughestech.net )
Tue, 14 Mar 2000 10:02:43 -0600

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I have been having this problem for 3 weeks now...
And tech support at IEA has not seemed to be able to figure it out...
Maybe someone has some ideas...

When trying to print invoices at the end of the batch process...
When trying from the server, I get the following message...
Emerald Printing Error
48: File not found crpe32.dll

oh, by the way that file is located in c:\winnt\system32\
(find)

When trying to print from the workstation...
The cr report comes up with no data in it

I have done what Eric, from IEA, has asked me...

"Your crpe32.dll file on your server may be a different version than =
some of
the other Crystal Report .dll files. Please down load the following =
file
from our ftp site:

ftp://ftp.iea-software.com/Emerald/Updates/crystal/cr7mr1.zip

Unzip the contents of this file into your winnt/system32 directory. =
Make
sure to overwrite all of your old files, and that you do not get any =
errors
(i.e. Access is Denied. File is in User) when copying these files into
your winnt/system32 directory.
*DID THSI TWICE NOW"

As for your blank invoices, please download the updated invoice.rpt from
here:

ftp://ftp.iea-software.com/Emerald/Updates/invoice.rpt

Copy this file into your directory that you have defined for Emerald
reports. This directory is defined in Emerald Administrator --> Client
Configuration --> Reports."

This has not helped in any way...
Ideas?

Ken
Kenneth Gustav Eitenmiller Jr
Network Support Specialist
keitenmiller@hughestech.net
----------------------------------------------
www.hughestech.net
Hughes Business Technologies
7825 Forest Hills Road
Rockford, Illinois 61111
815-282-5151
815-282-5529 FAX

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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">

I have been having this problem for 3 =weeks=20now...
And tech support at IEA has not seemed =to be able=20to figure it out...
Maybe someone has some =ideas...
 
When trying to print invoices at the =end of the=20batch process...
When trying from the server, I get the =following=20message...
Emerald Printing Error
48: File not found=20crpe32.dll

 oh, by the way   that file is located =in=20c:\winnt\system32\
(find)

When trying to print from the=20workstation...
The cr report comes up with no data in it
 
I have done what Eric, from IEA, has =asked=20me...
 
"Your crpe32.dll file on your server =may be a=20different version than some of
the other Crystal Report .dll =files. =20Please down load the following file
from our ftp site:

ft=p://ftp.iea-software.com/Emerald/Updates/crystal/cr7mr1.zip

Un=zip=20the contents of this file into your winnt/system32 directory.  =Make
sure=20to overwrite all of your old files, and that you do not get any=20errors
(i.e.  Access is Denied.  File is in User) when =copying=20these files into
your winnt/system32 directory.
*DID THSI TWICE=20NOW"

As for your blank invoices, please =download the=20updated invoice.rpt from
here:

ftp://ftp=..iea-software.com/Emerald/Updates/invoice.rpt

Copy=20this file into your directory that you have defined for=20Emerald
reports.  This directory is defined in Emerald =Administrator=20-->  Client
Configuration --> Reports."
 
This has not helped in any=20way...
Ideas?
 
Ken
Kenneth Gustav Eitenmiller =Jr
Network=20Support Specialist
keitenmiller@hughestech.net
----------------------------------------------
www.hughestech.net
Hughes =Business=20Technologies
7825 Forest Hills Road
Rockford, Illinois=2061111
815-282-5151
815-282-5529 =FAX
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