[Emerald] End of Month Consolidation Failed

Nadine ( (no email) )
Tue, 1 Feb 2000 09:16:45 +1000

Dear Emerald Support,
HELP !!! I urgently need assistance with an end of month consolidation that
failed, the first for 2000.
After running the normal Summary, and Charges for each period and call set,
then an running an autobatch for the January end of month somehow Emerald
has failed to generate any invoices. All charges have been generated on the
Plans but no invoices have been created.
Is there any way you can capture the data from SQL and attempt to regenerate
the invoices from already created charges for the end of month process?
Any support would be greatly appreciated.
Thanking you in advance,
Nadine Ryan
Email : nadine@pctv.com.au

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