Message-ID: <00bf01c4174c$86c9ec30$4300a8c0@monica> From: "Monica Zimmerman" <monicaz@pinehurst.net> Subject: [Emerald] credit card overpayment Date: Wed, 31 Mar 2004 13:18:11 -0500
Emerald 4.5.6
I had a credit card in the batch to be exported, then someone applied a
credit card payment to that invoice so it doubled the payment. OK, so we
just did an invoice next to bring their account dates forward a month
(monthly billing) and tell them they're paid in advance because they said
that was fine. However, it set the billedthru date another month ahead AND
it set the credit balance to 0 on the master screen. But the expiredate of
the service was still the month back. What is the proper process then in
this case when an account is overpaid?
Thanks,
Monica