Message-ID: <006601c41743$5680dd30$05ae90c6@webadmin> From: "Billy Huddleston" <billy@nxs.net> Subject: Re: [Emerald] What is proper way to change a service? Date: Wed, 31 Mar 2004 12:12:25 -0500
> You shouldn't need to delete the service. Every MBR has a BILL DAY. This
> is the day the original MBR picked as the alignment day for all services
> on the MBR. When you add a new service or reopen a service, it will
> pro-rate (if needed) the service billed thru date to be aligned on the
> same day as the MBR (and all services, unless someone changes a date
> manually).
>
> Without the pro-rate/alignment, you would get your services on different
> cycles (one on the 1st and one on the 12th) which would cause some really
> messed up invoices/statements. If there is only one service on the
> MBR, this probably isn't that evident. Something to try in that case
> would be to close the MBR, change the service info, the re-open the
> MBR. This changes and bill day and would prevent the pro-rate
> alignment.
>
> Dale
>
>
Dale, what I'm saying is, when I re-open a service, it sets the dates to
say, 05/20/2001 which was the creation date of the MBR, It's not
pro-rating, it's not setting the date correctly. This has been going on for
a while now.
Thanks, Billy