2) Thanks very much for the sarcasm, but with $995 support contract I do
expect some answers. Such a pity that it is almost 8pm here before I can
even phone the USA for support - it's easy to call the shots when it's not
inconveniencing you.
3) IEA support answers questions very quickly on this forum when they have
seen the problem before, so at least a "we'll check into this one, because
we've seen 10 people complaining about Dr-Watson errors in the last month,
maybe it's a bug somewhere that we could fix and make everyone really happy
?" reply would be helpful.
Regards,
Graeme
---Graeme Slogrove, BSc (Eng) Elec (Wits)Director, Systems Development & Value Added ServicesNetActive InternetTel: 011-719-0333 Fax: 011-719-0444Support: 011-719-0300
-----Original Message-----From: Jeff Woods [mailto:jwoods@deltacomm.com]Sent: 17 September 1999 07:15To: radiusnt@iea-software.comSubject: Re: [RadiusNT] Anyone at IEA-Software actually care about myproblem ?
1) I saw no posts from you.
2) This is NOT "paid for" support, nor an official support forum. This is a customer-assistance forum where other customers may (or may not) answer your questions. Nobody from IEA is obligated to answer your questions here. If you want IEA to answer your questions, follow the documented procedures for obtaining paid-for Email or voice support under your current support contract. (Oh, you don't have one? Then buy one. Support on Emerald and RadNT is NOT free).
At 05:50 PM 9/17/99 +0200, you wrote:>4 messages to the list last night and no-one at IEA even bothers to reply>with a "we're looking at it">>>Regards,>Graeme>>--->Graeme Slogrove, BSc (Eng) Elec (Wits)>Director, Systems Development & Value Added Services>NetActive Internet>Tel: 011-719-0333 Fax: 011-719-0444>Support: 011-719-0300>>>>For more information about this list (including removal) go to:>http://www.iea-software.com/support/maillists/liststart
For more information about this list (including removal) go to:http://www.iea-software.com/support/maillists/liststart
For more information about this list (including removal) go to:http://www.iea-software.com/support/maillists/liststart