Re: [Emerald] Formal Request for "Support" versions

david leigh ( (no email) )
Sat, 30 Oct 1999 12:29:15 +0800

Hi All

Following this advice Dale, I am in a quandry. I shouldn't use the beta
files because I haven't been directed to by support, but when I emailed
support and asked for assistance they did not respond. I am a paying
customer of Emerald who is about to need another license for 1000 more
MBR's. I've got to admit that I find this inability to get assistance a
little frustrating when we are dealing with acknowledged bugs.
I have cc'ed this message to support in case my other messages have somehow
fallen through the cracks. Hopefully someone will get back to me with the
information for the updated files.

David Leigh

-----Original Message-----
From: Dale E. Reed Jr. <>
To: <>
Date: Saturday, October 30, 1999 2:34 AM
Subject: Re: [Emerald] Formal Request for "Support" versions

>Phil Taylor wrote:
>> I have nothing to do with IEA but might I suggest:
>> and
>Actually, you shouldn't. :(
>The beta directories are for software that support makes available
>specifically to address problems reported by customers. If support
>has not directed you to use a version of the software in those
>directories, I would not recommend using them.
>Dale E. Reed Jr. Emerald and RadiusNT
>IEA Software, Inc.
>For more information about this list (including removal) go to:

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