RE: [Emerald] Comp Accounts expiring?
David Routh ( firstname.lastname@example.org )
Tue, 19 Oct 1999 15:17:20 -0500
At 12:56 PM 10/19/1999 -0700, you wrote:
>> We set ours this way: (We have a "Complimentary" group created for them)
>> Billing Cycle: No Charge (It's a Balance Forward with Anniversary)
>> Pay Method: Other
>> Expire: Leave this blank
>Thanks for replying.
>First, if I select 'Other' as the Pay Method, it doesn't 'stick'. It goes
>right back to renewal. I can use Custom, though. That one 'sticks'.
>Also, what I am looking for is a way to prevent these people from ever
>expiring. After setting things up as above, I can still expire the services
>associated with such accounts by rolling back the expiration date.
>Since these accounts are never actually paid, what is reponsible for
>triggering the proper date combination so that these accounts won't expire?
I think I had to create a Billing Cycle that was Balance Forward to make
the rest of it work... The "Other" on Pay Method and clearing the Expire is
what kept the accounts from expiring...
Try creating a Billing Cycle with Balance Forward/Anniversary and then
setting Other on Pay Method and clearing the Expire.
I think Dale sent an email once when I asked about the same thing... I'll
see if I still have it.
>David V. Brenner - email@example.com
>International Services Network Corporation
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