Re: [Emerald] Invoice Generation

Josh Hillman ( (no email) )
Fri, 1 Oct 1999 01:13:56 -0400

From: Rick Knospler <>
> When I generate invoices, I am getting and extra, phantom service that has
> a $0.00 cost and the login name of the valid service for the description
> plus a dash symbol..
> Any ideas? This is displayed in Emerald as well as when I print..

It sounds like when you created a new service for an account, you left the
Setup Fee set to "Normal" (or whatever it is) instead of None and there's no
default setup fee set for that particular account type. As soon as you save
the settings for that service the first time (leaving the setup fee set to
normal), a 0.00 charge is added to the billing record and shows up on the
next invoice.


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