Re: [Emerald] Calls not being cleared

Josh Hillman ( (no email) )
Thu, 30 Sep 1999 09:14:38 -0400

From: Malcolm Joosse <>
> The NAS is a MAX6000 and the problem is with the NAS not Emerald.
> There seems to be a hardware issue with the MAX 6000 randomly rebooting
> thus it sends no Acc Stop to the Radius. I find out by my customers not
> being able to reconnect due to them still being showen as connected.
> I would like to be able to clear all the active connections in Emerald so
> the can log back you can imagen it takes a while to clear all our
> active connections.
> Lucient has agreed that their is a problem with the unit(s) and I will be
> getting a replacement next week.
> Is there a way to clear all the connections in one hit ?

I replied to this yesterday with a SQL script that will do exactly this.


> -----Original Message-----
> From:
> []On Behalf Of Dale E. Reed Jr.
> Sent: Thursday, 30 September 1999 2:53
> To:
> Subject: Re: [Emerald] Calls not being cleared
> Malcolm Joosse wrote:
> >
> > Hello List,
> > We are having a problem with one of our NASes rebooting.
> > After the reboot Emerald shows the users as still being logged in, but
> they
> > are not as they get disconnected after the reboot.
> > I think this is because the NAS does not give an accounting record for
> > disconnection.
> > What I would like to know is, if I stop/start RadiusNT they still show
> > being connected. The only way I have been able to remove them is using
> the
> > clear connection button in Emerald.
> > Is there a better way ?
> What kind of terminal server? In -x15 debug mode does RadiusNT show
> that its sending any special packets to note that the NAS is starting
> up?

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