RE: [Emerald] very weird problem

Ed and Kathy Tate ( (no email) )
Tue, 21 Sep 1999 18:57:58 -0700

We have also had this problem ever since we upgraded to 2.5.

Kathy Tate

-----Original Message-----
[]On Behalf Of Bernard Andrys
Sent: Tuesday, September 21, 1999 6:20 PM
Subject: [Emerald] very weird problem

My billing staff is reporting a random weird problem with Emerald 2.5.278.

They double click on a customer, click the billing tab, make changes, and
then click "save".

At this point, instead of going back to the previous screen, Emerald
displays the "services" tab of a duplicate MBR where the services are blank.
A new MBR has been created (and saved) with the MBR information from the
customer they just changed and the subaccount set to blank. They then have
to delete this MBR. Additionally, they can't re-open the original MBR.
Emerald insists that the original MBR is already open despite the fact that
there is no window displayed, minimized, or listed under Window List. They
have to restart the Emerald client to be able to reopen the original MBR.
Two different billing employees have seen this on two different PC's. It
happens around 3 times per day.

Has anyone else seen this or anything like this?

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