[Emerald] Still troubles with call consolidation!!!!

Gerald Zebedin ( GZebedin@net4you.net )
Mon, 30 Aug 1999 23:13:02 +0200

Hi!
We desperately need help!
Ever since upgrading from Emerald 2.1 to 2.5 it has been
impossible to do a proper call consolidation.
Yes, the calls are consolidated in a way, but no charges
are generated for those accounts that are billed for
their use by minute or hour.
And it worked perfectly with Emerald 2.1!!!

I cannot imagine that this feature does not exist anymore,
so please: What are we doing wrong?

For a call consolidation we do the following:
1. Update calls
2. Summary in the "Batch" menu
3. Charges in the "Batch" menu
4. Create invoices/renewal/credit card
But then only the regular charges (such as setup fees or
domain-names etc.) are made into an invoice, no call-charges.

Thank you very much for your help! We really need this,
because our customers have not been billed for their
usage in months!

Best regards
Susanne Schubarsky
Net4You

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