[Emerald] Still troubles with call consolidation!!!!

Gerald Zebedin ( GZebedin@net4you.net )
Mon, 30 Aug 1999 23:13:02 +0200

We desperately need help!
Ever since upgrading from Emerald 2.1 to 2.5 it has been
impossible to do a proper call consolidation.
Yes, the calls are consolidated in a way, but no charges
are generated for those accounts that are billed for
their use by minute or hour.
And it worked perfectly with Emerald 2.1!!!

I cannot imagine that this feature does not exist anymore,
so please: What are we doing wrong?

For a call consolidation we do the following:
1. Update calls
2. Summary in the "Batch" menu
3. Charges in the "Batch" menu
4. Create invoices/renewal/credit card
But then only the regular charges (such as setup fees or
domain-names etc.) are made into an invoice, no call-charges.

Thank you very much for your help! We really need this,
because our customers have not been billed for their
usage in months!

Best regards
Susanne Schubarsky

For more information about this list (including removal) go to: