Re: [Emerald] ONLINE VIEW
Dale E. Reed Jr. ( (no email) )
Thu, 26 Aug 1999 09:51:54 -0700
> We are using Ascend term servers with RadiusNT and Emerald.
> We have 1 concurrent login set up for all of our users.
> We have several people who are continually over their login limit. We figured that they are just trying to share the account with friends/shotgunning or something.
> Last night a customer called very upset cause he could not log in. I told him that I showed his account logged in and that if he was not on, someone could be using his info.
> Well, after a little research, The Emerald online window showed that he had been on for over 40 minutes and then I checked the term server and he was NOT logged in. I watched for a few more minutes and found that the Emerald online window was incrementing his time online, and he was not logged in to the term server.
Look into install SNMP concurrency checking. It will resolve the
false denials for you:
> We need help fixing this ASAP. This is really bad, but it seems to be only affecting certain users. Users on the metered plans could possibly be overcharged if this is happening.
No, they can't. Emerald bills soley on stop records, where the
NAS explicitly tells Emerald how many seconds the user was on-line.
The on-line list works from the start record and the current time,
hence why its incrementing.
Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc. www.iea-software.com
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