We have 1 concurrent login set up for all of our users.
We have several people who are continually over their login limit. We=
figured that they are just trying to share the account with=
friends/shotgunning or something.
Last night a customer called very upset cause he could not log in. I told=
him that I showed his account logged in and that if he was not on, someone=
could be using his info.
Well, after a little research, The Emerald online window showed that he had=
been on for over 40 minutes and then I checked the term server and he was=
NOT logged in. I watched for a few more minutes and found that the=
Emerald online window was incrementing his time online, and he was not=
logged in to the term server.
We need help fixing this ASAP. This is really bad, but it seems to be only=
affecting certain users. Users on the metered plans could possibly be=
overcharged if this is happening.
Please help ASAP.
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