Re: [Emerald] Calls Online Problem

Adam Greene ( (no email) )
Wed, 11 Aug 1999 11:20:08 -0400

In our case, when something like this happens, rebooting the terminal server
will make the problem go away (for a few months). (Our terminal server is a
Portmaster3). Of course, if you do this, you will have to clear all the users
off the Online tab so that they can log on, since the terminal server won't send
Stop records to Emerald when it reboots and disconnects everyone.

Hopefully you'll find a more permanant solution than this one!

-----Original Message-----
From: Dale E. Reed Jr. <>
To: <>
Date: Tuesday, August 10, 1999 12:51 PM
Subject: Re: [Emerald] Calls Online Problem

>Rafael Gomez wrote:
>> Today I have a problem with Emerald. The calls online appeared to be
>> blocked with users online from yesterday and Radius didn't permit them
>> connect again today because I have login limit active. This is a big
>> problem because I deal with a lot of user and is very dificult to manage
>> erasing each user from the Users Online screen. Do you know how I could
>> solve this problem?. If so let me know asap.
>First, you could clear the calls online to allow the users one.
>Then I would check to see why the calls are failing to update the
>calls online list. This could be a full DB, problem with your SQL
>server, etc. You might want to also look into SNMP Concurrency
>Control as well.
>Dale E. Reed Jr. Emerald and RadiusNT
>IEA Software, Inc.
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