Re: [Emerald] Invoice.rpt

CybrTyme, Inc. ( (no email) )
Tue, 27 Jul 1999 15:57:32 -0500

We just have purchased the assisted upgrade to 2.5 from 2.2. We have gone
through the process with your technicians and I believe we have been
upgraded correctly. If you are saying that new invoices created with 2.5
will not have this problem - I can live with that. If it is a problem with
the upgrade, I would expect to be able to have someone call me to get this
issue checked and to make sure the assisted upgrade is successful. BTW: the
invoice(s) in question were created in the last batch of 2.2

Thanks for you help. Please let me know what we need to do.

Neil Johnson
CybrTyme, Inc.

-----Original Message-----
From: Dale E. Reed Jr. <>
To: <>
Date: Tuesday, July 27, 1999 3:34 PM
Subject: Re: [Emerald] Invoice.rpt

>"CybrTyme, Inc." wrote:
>> I have not had any luck with the invoice.rpt in the reports dir on your
>> site.
>> I have gone through and deleted the reports off the local machine and
>> selected force client to use global reports in the admin and the report
>> still shows the information incorrectly. The invoice.rpt I am using is
>> 57,856 bytes in size and I downloaded it from your website at 8:30am CST
>> July 27(today).
>Did you recently upgrade from Emerlad 2.2 or lower to 2.5? If so,
>then this may be a problem with the upgrade, not the report or
>invoice itself. The upgrade sets the quantity on all existing
>invoice line items to whatever the monthly value was. This will
>not be correct for any charges that were there. This should
>also not happen on any 2.5 invoices.
>Dale E. Reed Jr. Emerald and RadiusNT
>IEA Software, Inc.
>For more information about this list (including removal) go to:

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