Re: [Emerald] Invoice.rpt

CybrTyme, Inc. ( (no email) )
Tue, 27 Jul 1999 09:58:27 -0500

I have not had any luck with the invoice.rpt in the reports dir on your ftp
I have gone through and deleted the reports off the local machine and
selected force client to use global reports in the admin and the report
still shows the information incorrectly. The invoice.rpt I am using is
57,856 bytes in size and I downloaded it from your website at 8:30am CST on
July 27(today).

Neil Johnson
CybrTyme, Inc.

-----Original Message-----
From: Dale E. Reed Jr. <>
To: <>
Date: Monday, July 26, 1999 5:51 PM
Subject: Re: [Emerald] Invoice.rpt

>> "CybrTyme, Inc." wrote:
>> Hello,
>> I have just spoken with IEA and I was instructed to download the
>> invoice.rpt from the updates directory(tried it and the one in the
>> reports directory) to fix(which it did not) a problem with printing
>> invoices that I have. The problem is that I have a service set up
>> for 15hrs per month and extra time over billed at 2.50 per hour. I
>> have a customer on this plan who pays quarterly. They have gone over
>> by a couple of hours in a couple of the months. The printed invoice
>> has the base charge for the account $10 * 3months which is correctly
>> $30 for the next pay period. The problem is that where it charges for
>> the additional hours you see the charge i.e. April 99 $5 for 2 hrs
>> over * 3months incorrectly $15, June 99 $2.50 for 1 hrs over * 3months
>> incorrectly $7.50. These incorrect totals are in the details
>> section. The report footer totals are correct but the information
>> listed is not. You see what seems to be $15 + $7.50=$7.50 which is
>> the right total but wrong item costs. Is anyone having this problem
>> besides me and will IEA fix the invoice.rpt file? I need a fix for
>> this as soon as possible and may attempt to modify the report
>> myself(I'd prefer IEA to fix). To help clarify here are the details
>> of the invoice.
>> New Charges: Description Amount
>> Quantit Tax Total
>> y
>> rgrigsby Apr 99 usage of 17
>> $5.00 3 $0.00 $15.00
>> Hours
>> rgrigsby Jun 99 usage of 16
>> $2.50 3 $0.00 $7.50
>> Hours
>> rgrigsby 15 Hour PPP Service
>> $10.00 3 $0.00 $30.00
>> Amount Due: $37.50
>> I haven't had time to spend going through the messages on the list, so
>> I appologize if there is a quick fix for this that I am unaware of.
>This is actually a broken (and most likely Emerald 2.2) report. The
>quantity is using the Months field, not the quantity on the Invoice
>Line Items. Grab the latest invoice.rpt on the FTP site, and it
>should correct the problem:
>Dale E. Reed Jr. Emerald and RadiusNT
>IEA Software, Inc.
>For more information about this list (including removal) go to:

For more information about this list (including removal) go to: