[Emerald] Wrong amount on reports again

Help Desk ( (no email) )
Thu, 24 Jun 1999 14:07:55 -0500

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A few weeks ago I sent a message stating our 'totals' and 'amount due' =
where not the same on our invoices. It was somehow adding the taxes =
wrong. The response we received told us the old report had a bug and =
that downloading the new one would fix the problem. Well, it seemed to =
work for a couple of weeks but as of yesterday many calls have come in =
from confused customers wanting to know the correct amount due.. Any =
other ideas on how to fix this??

Also, it seems that somehow all customers with credit card info had been =
switched to autobill. Any ideas on what caused that and how to prevent =
it in the future.

Thanks

Burl Smith

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A few weeks ago I sent a message =stating our=20'totals' and 'amount due' where not the same on our invoices. It was =somehow=20adding the taxes wrong. The response we received told us the old report =had a=20bug and that downloading the new one would fix the problem. Well, it =seemed to=20work for a couple of weeks but  as of yesterday many calls have =come in=20from confused customers wanting to know the correct amount due.. Any =other ideas=20on how to fix this??
 
Also, it seems that somehow all =customers with=20credit card info had been switched to autobill. Any ideas on =what=20caused that and how to prevent it in the future.
 
Thanks
 
Burl Smith
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