Re: [Emerald] Problems in call consolidation

Dale E. Reed Jr. ( (no email) )
Mon, 07 Jun 1999 13:39:30 -0500

Annabel Mwansa wrote:
> We are running Emerald 2.5.267. Consolidation runs without any errors.
> The Calls history, however, is not updated and neither is the status
> field in the calls table.
> We were able to consolidate using Emerald 2.1/2. We've never been able
> to consolidate since the upgrade to 2.5. I've tried creating a fresh
> database using Emerald 2.5 but get the same result.

This is because you are not doing the manual calls update in the
Admin before the consolidation. Without it, the consolidation
does nothing.


Dale E. Reed Jr. Emerald and RadiusNT__________________________________________IEA Software, Inc.