----- Original Message -----
From: Blake Eitniear <Blake@firststepcomputing.com>
Sent: Wednesday, May 05, 1999 3:04 PM
Subject: RE: [Emerald] Why is the documentation for Emerald User Guide not
updated to match the screens?
> These kinds of problems make me nervous. How would I know if there are
> problems in the docs for the billing and accounting section? (Not to
> that I basically just paid all this money for a product with inaccurate
> docs) What will not work when I try to run it? Am I just supposed to find
> out along the way and then send off a happy e-mail to support that
> doesn't work when I try to bill?
> I'm also disappointed that it took all of 15 minutes to answer this
> question, yet my other posted question on call tracking data has gone
> unanswered for two days (much more important, as I lose data every day). I
> suppose that you just want my extra $1000, eh? Well, I just called today
> paid it so please respond to the question. You win.
> Can I expect the docs to be complete this week or next? I need to train my
> people with accurate documentation. If not, I'm expecting something taken
> off my support money I just paid... I'm feeling duped.
> Blake Eitniear
> -----Original Message-----
> From: Dale E. Reed Jr. [mailto:email@example.com]
> Sent: Wednesday, May 05, 1999 3:44 PM
> To: firstname.lastname@example.org
> Subject: Re: [Emerald] Why is the documentation for Emerald User Guide
> not updated to match the screens?
> The documentation is based on Emerald 2.5.224. We have issues a couple
> of updates since then and are working on updating the documentation
> to reflect the updates. If you find specific areas in the documentation
> that are incorrect or out of date, please send that information to
> support and we will try to get it fixed. Thanks.
> Dale E. Reed Jr. Emerald and RadiusNT
> IEA Software, Inc. www.iea-software.com