HELP! [Emerald] Emerald Billing question (2.5)

( " )
Mon, 12 Apr 1999 13:23:12 -0500

you are right it did not fix the problem I am having...

Cant find that setting you are mentioning.

Keneth Jaeger

----- Original Message -----
From: Dale E. Reed Jr. <daler@iea-software.com>
To: <emerald@iea-software.com>
Sent: Monday, April 05, 1999 12:07 PM
Subject: Re: [Emerald] Emerald Billing question (2.5)

> > "(Ken)" wrote:
> >
> > Think i found my problem with emerald billing and prorating customers
> > but would like some feedback before i try it.
> >
> > The problem: A "prorated" charge is being added to some bills
> >
> > Fix? (question) in emerald admin the Billing Cycles invoice bill space
> > is set to 25 days. (I never use the auto batch) So today 4/5/99 i ran
> > invoices thru 5/2/99 m and all of them for 5/2/99 came up with ther
> > extra charge. but the ones for 5/1/99 came up fine. so the question
> > is if i change the number in billing cycles-invoice bill- to 35 days
> > will that fix this problem? will it cause any more problems?
>
> The Invoice Days settings in the Billing Cycle ONLY affects
> auto-batch. In manual batch the day you enter is replaces
> those setttings.
>
> The prorate charge is based on whether the billing cycle is
> monthly. A prorate will occur if the number of days left in the
> month is greater than the Deafult Expire setting in the Emerald
> Admin, Client section.
>
> --
>
> Dale E. Reed Jr. Emerald and RadiusNT
> __________________________________________
> IEA Software, Inc. www.iea-software.com