Re: [Emerald] Very Odd Behaviour

Nada Syriani ( (no email) )
Tue, 23 Feb 1999 23:17:10 +0200



> You do realize thats $1 per minute, right? If you are trying to charge

> per hour, you need to set the internal to 3600.


</color>This is only for testing purpose.

<color><param>7F00,0000,0000</param>> Do you have the over interval as 60 or the over charge as 60?

</color>The over interval is 60.

<color><param>7F00,0000,0000</param>> > 2- After saving the start time=16:00 end time=17:00, I have made a

> > connection with the username='ron6'.

> > The start time registered in the call date is :April 2 4:45PM

> > The end time registered in the call date is : April 2 5:06PM I

> > have updated the calls using the maintenance tab of the emerald admin,

> > and then I have performed the preinvoicing tab. No charges were created.

> > As I understand, concerning the billing, if the primary time is from

> > 12:00AM till 12:00PM charged at 2$, and outside this time the user is

> > charged 1$. The user who logs in at 11:30AM and logs out at 12:30AM will

> > be charged 30 min at 1$ and 30 min at 2$.


> The current billing is based on when the person called. It does

> not split the call over multiple boundaries.


> I have a feeling the reason nothing was billed was because your

> standard time is 0. Define both the standard charge and over

> charge as $1 and check the allow over time. The Allow overtime

> says whether to charge for time over the standard rate, which you

> have defined as 0 (which means nothing is charged for).


<color><param>0000,0000,0000</param>I will try this and give you the update.

</color>Can you look into the call splitting over multiple boundaries ?

Some customers will <bold>NOT</bold> be very happy when they log in at 6:30
PM and work through 10:30 PM and then they will be charged
3$/hour when they are paying unlimited night from 7:00 PM till
6:00AM, and they should be billed 30min*3$ and the rest is for free.



MIS Department,
IncoNet SAL.