John
Nada Syriani wrote:
> Dale,
>
> The situation here is getting worse.. almost untolerable!
>
> I am still not able to invoice my customers correctly. The charges
> are not created !!!!
> How do you expect me to migrate my customers tomorrow if I don't
> have a reliable billing???
> It is very urgent to settle this matter because I don't have time
> anymore.
>
> Again and again and again, these are the steps I have followed and
> this is what happened:
>
> 1) I have set the date of my server to 1/1/99
>
> 2) I have created my customers with the following dates:
> createdate=startdate=paidthru=lastreceived=lastmodifydate=billedth
> ru=1/1/99.
>
> 3) I have invoiced with the batch tab all the subscriptions of the
> customers. Meaning I have generated invoices for the period 1-jan-
> 99 till 1-feb-99. Note that all our customers have a billing cycle
> monthly/prorate, a monthly billing period and the payment method
> is credit card or renewal.
>
> 4) Then, I have set the date of my server to 11-jan-99.
>
> 5) I have allowed customers to log into our server in order to collect
> testing calls.
>
> 6) While the customers were on line, I tried to monitor their
> connections using the online tab. BUT to my surprise this tab is
> not working properly anymore !!!! last time when I was testing real
> traffic I was able to view all the customers on line correctly. This time
> I am getting the following error: DBlibrary error: 10011 column number out
> of range. And in case I don't get the error the users are shown as logged
> in but in fact they were not logged in .
>
> 7) After that, I run the updatecalls script.
>
> 8) Then, I set my server time to 2-feb-99, in order to invoice the
> charges for the customers. Because as I understood from our
> phone conversation that the billing cycle is from 1-jan-99 till 1-feb- 99
> and in order to include the extra hours used during january billing, I
> should perform the billing on 2-feb-99. Correct?
>
> 9) I tried the preinvoicing summary and then charges BUT NO
> CHARGES WERE CREATED!!!! even though the clients used more
> minutes then the standard time specified in the rates table.
>
> Are my steps correct ??? what did I do wrong ???
>
> Note that:
> I am using radius NT 2.5.124 and Emerald 2.5.250.
>
> Another SURPRISE:
> I have tried to log in twice at the same time using the same login.
> Even though I have checked in radiusNT admin the concurrency
> control and the variable login limits and even though the user name
> has a login limit of 1, I was able to connect to the server !!!
> Are the settings ok? if yes is it a bug of the 2.5 version. Note that we
> have already tested this feature and it USED to work.
>
> I will call you today in order to get your updates concerning these
> issues. I will leave pcANYWHERE running for you.
>
> Nada
>
> MIS Department, IncoNet SAL.
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