I was able to see records in the calls on line tab in the main screen
of the Emerald client when I have allowed our customers to log into
> What do you see on the OnLine tab in the main screen of the
> Emerald client? Are you seeing call records there?
> On 3 Feb 99, at 18:32, Nada Syriani wrote concerning:
> [Emerald] consolidation problem
> > Hello Dale,
> > Thank you for the help yesterday, I have tried to generate the
> > charges without any success.
> > These are the steps I have followed:
> > 1) I migrated some customers to Emerald
> > 2) I have invoiced the month of feb 99
> > 3) I have allowed users connecting to Emerald and generate calls
> > 4) I have run the updatecalls script from Emerald admin
> > 5) I changed the date of our SQL server to 2 march 99
> > 6) I run the preinvoicing : summary then charges.
> > 7) I checked the charges table and no charges were added even
> > though the customers have dialed in for more than the standard
> > time of the rate.
> > 8) In case I choose the type of invoicing credit card for example, and I
> > run the billing the next month subscription is applied to the customer
> > but without the charges.
> > Thank you for your prompt reply,
> > Nada.
> > MIS Department,
> > IncoNet SAL.
> > For more information about this list, including removal,
> > please see http://www.iea-software.com/maillist.html
> - Jeff
> For more information about this list, including removal,
> please see http://www.iea-software.com/maillist.html
For more information about this list, including removal,
please see http://www.iea-software.com/maillist.html