Total Control

Endre Palfi ( )
Wed, 13 May 1998 00:27:39 -0700


USR charges a nice sum of $200 for one hour of tech support. I think
that is ridiculous, but I can't seem to be able to get by without it.
I have a USR chassy which is configured to be used with a PRI. We have
another that was not configured yet. We sold that one and I need to
provide some installation advice to the new owner. I have it configured
for LAN access and telnet and the modems seem to responde just fine for
configuration commands(and they look pretty much configured), except
that when we dial into the numbers on the PRI. We get a busy tone. I
can't find a reason why the modems would signal busy unless either the
PRI is provisioned wrong from the telco or the setting on the PRI card
are bad. I can't seem to be able to access the PRI card from a WINNT
hyperterminal console connection.
Are there some known glitches with the configuration of a TC in general
or could it be the phone company. I'm not sure what and where to look
for and I'm a bit thight on time to play with it so I am considering
paying for tech support.
In case somebody knows something, could you let me know what is the