I need help !!!

Andrew Tadros ( (no email) )
Tue, 21 Jul 1998 21:25:18 -0400

I have written a few messages on this topic and I seem to never get a
response. This is my last attempt in hopes to have a response to my

Last Night around 4:00 in the morning, I ran the CALL CONSOLIDATION, I
didn't get any error messages for this , and it said it completed fine. I
am running emerald 2.11.1, I ran the call consolidation from a client
computer . From reading over the documentation, the call history
consolidation was to put info from the calls into a more summerized form. I
have looked under call history for many accounts and found nothing. My main
database consists of emerald.dat for the main account info and a seperate
log file called emerlog.dat for the call triger info. After running the
call consolidation, it doesn't seem to be keeping track of calls. Radius
NT seems to be dumping the info, there is no SQL error, but when I check a
account that I know has been on and off a few times there is no info on
ammount of calls or time they have used.

Another issue that seems to still be present is connections to the SQL
database. After exteneding the ammount of connections to the database from
15 to 60 , I don't get the errors quite as often as I use to, but I still
get the error's just now every 2 weeks or so instead of every 3 days or so.
The error I am receiving is either SQL ERROR, or Invalid Password, and it
is assured the password is entered correctly, after stopping the SQL server
and restarting it, I am fine for another 2 weeks or so.

Another question we have is entering Credit card info into the database,
it only seems to work from one computer in our office. Is there are reason
why no other machine can enter in credit card info. We get a SQL ERROR,
something to the affect cannot connect to the database.

Please can anyone help me.

Andrew Tadros