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I am having some problems with over billing. If I understand correctly, =
I would use Standard to set the number of hours the account would be =
able to log on. If I have 'Allow Overtime' checked, the account should =
be able to log on to the system and use the Internet past the defined =
hours in Standard. I should enter the overtime rate in 'Over Charge.'=20
The following is a sample bill invoiced and sent out.
LOGIN DESCRIPTION =
AMOUNT
-------------------------------------------------------------------------=
--------------------------------------=20
ZZZZZZ PPP Dialup 25 Hours =
$ 16.18
May 98 usage of 5 hours =
$ 74.75
Jun 98 usage of 3 hours =
$ 44.85
The service type has a base cost of 14.95. The amounts charged, 5 * =
14.95 =3D $74.75 ; and 3 * 14.95 =3D $44.85 should be more around $4.95 =
and $2.97. Why is emerald charging the base cost for every hour? What do =
I have configured incorrectly? Any help would be greatly appreciated.
Thank you in advance,
Sean Cook
Technical Support, Centramedia Incorporated
techsppt@centramedia.net or scook@centramedia.net
806-665-0106
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